Service Agreement

Service Agreement / Service Policy

This Service Agreement describes the general terms under which Ssb Infra Vizen provides printer-related services to customers. Our services are intended to help home users, home-office customers, and small-office customers with printer setup, installation, connection, and configuration.

By requesting or using our services, you acknowledge that you have reviewed and accepted the applicable service terms described below.

Scope of Services

Depending on the customer's requirements, Ssb Infra Vizen may provide services such as:

• New printer setup and initial configuration
• Wireless printer connection
• Printer connection to a computer
• Printer connection to supported devices
• Printer configuration and settings assistance
• Installation of applicable printer software or drivers
• General printer setup guidance

The exact services provided will depend on the customer's printer, equipment, operating system, network environment, and requested requirements.

Service Assessment

Before or during a service, we may ask questions about the printer, computer, mobile device, operating system, wireless network, or other relevant equipment.

This information helps us understand the customer's setup and determine the appropriate service steps.

Customer Responsibilities

Customers are responsible for providing accurate information and reasonable access to the equipment necessary for the requested service.

Customers may also need to provide access to their own internet connection, wireless network, printer, computer, mobile device, manufacturer account, or other required resources.

Customers should not provide unnecessary passwords, financial information, or other sensitive credentials. Where access to an account or device is required, customers should use appropriate security precautions.

Equipment and Compatibility

Printer setup and configuration can be affected by the condition, age, model, software, firmware, operating system, network, and compatibility of the equipment.

Ssb Infra Vizen does not guarantee that every printer or device will be compatible with every computer, mobile device, operating system, network, application, or third-party service.

Internet and Network Requirements

Certain printer services require an active internet connection, functioning wireless network, router, or other network equipment.

Customers are responsible for maintaining their internet service, wireless network, router, and related equipment. Ssb Infra Vizen cannot control outages, restrictions, or limitations imposed by internet or network service providers.

Third-Party Software and Manufacturer Resources

Some services may require software, drivers, applications, firmware, or other resources supplied by a printer manufacturer or third-party provider.

The availability, functionality, licensing, and terms of third-party software and services are controlled by their respective providers.

Independent Service Provider

Ssb Infra Vizen is an independent service provider. We are not affiliated with, sponsored by, endorsed by, or officially connected with HP, Canon, Epson, Brother, or other printer manufacturers unless expressly stated otherwise.

Manufacturer names, trademarks, and product names referenced on this website are used only to identify products or services that may be relevant to a customer's request.

Service Results

We make reasonable efforts to provide practical assistance based on the information and equipment available during a service. However, a particular result cannot always be guaranteed.

Service results may be affected by hardware condition, software, printer compatibility, network configuration, internet connectivity, manufacturer restrictions, or other circumstances outside our reasonable control.

Service Scheduling

Service appointments or service communications are subject to availability. Customers should provide accurate contact information so that scheduling or service-related communication can be completed effectively.

If a customer needs to change a scheduled service, they should contact us as soon as possible. Rescheduling is subject to availability.

Service Fees

Where a service involves a fee, applicable pricing and payment requirements will be communicated to the customer before the applicable service is provided or according to the agreed service arrangement.

Additional services or requests outside the originally agreed scope may be subject to additional charges where applicable.

Cancellation and Refunds

Cancellations, rescheduling requests, and refunds are handled according to our Refund & Cancellation Policy .

Customer Information and Privacy

Information collected in connection with a service request will be handled according to our Privacy Policy .

Customers should avoid providing unnecessary sensitive information when communicating with Ssb Infra Vizen.

Limitation of Service

Some issues may require manufacturer service, replacement parts, warranty assistance, specialized hardware service, or another third-party solution outside the scope of our services.

When a requested service falls outside our available service scope, we may inform the customer that additional assistance or another provider may be required.

Changes to the Service Policy

Ssb Infra Vizen may update this Service Agreement / Service Policy from time to time to reflect changes in our services, business practices, or applicable requirements.

The most current version will be made available on this website.

Contact Us

If you have questions about our services or this Service Agreement, please contact Ssb Infra Vizen using the information below.

Ssb Infra Vizen
Broward County, Florida, USA
Serving customers nationwide
Phone: +1-888-688-1218
Email: info@ssbinfravizen.com