Refund & Cancellation Policy

Refund & Cancellation Policy

At Ssb Infra Vizen, we aim to provide clear and reliable printer setup, installation, connection, and configuration services. This Refund & Cancellation Policy explains how cancellations, rescheduling requests, and refunds may be handled.

Service Cancellation

Customers may request cancellation of a scheduled service by contacting Ssb Infra Vizen as soon as possible using the contact information provided on our website.

Cancellation requests are subject to the status of the service. If a service has not yet been started, we will make reasonable efforts to accommodate the cancellation request.

Once a service has already been started or completed, cancellation and refund eligibility may be different depending on the circumstances and the service provided.

Rescheduling

If you are unable to proceed with a scheduled service, you may contact us to request a different appointment time.

We will make reasonable efforts to accommodate rescheduling requests based on service availability and scheduling requirements.

Refund Eligibility

Refund eligibility depends on the specific service, payment status, and whether the requested service has already been started or completed.

If a customer cancels a service before the service begins, any applicable refund will be reviewed based on the circumstances of the cancellation and the applicable service terms.

Services that have already been performed may not be eligible for a full refund because time or resources may already have been allocated to the service.

Service Issues

If you believe there is an issue with a service that has been provided, please contact us promptly and describe the issue. We may review the circumstances and, where appropriate, discuss reasonable next steps.

Service results can depend on factors such as printer hardware, software, operating system, network configuration, internet connectivity, device compatibility, and manufacturer requirements.

Non-Refundable Circumstances

A refund may not be available where a service has already been substantially performed, where the requested service was completed as agreed, or where the outcome is affected by circumstances outside our reasonable control.

Examples may include incompatible equipment, third-party software limitations, manufacturer restrictions, unavailable internet or network connectivity, or customer-provided equipment that prevents the requested service from being completed.

Third-Party Products and Services

Ssb Infra Vizen is an independent service provider and does not control third-party products, manufacturer warranties, software, applications, internet services, or other third-party services.

Payments made directly to third-party companies or manufacturers are subject to the refund and cancellation policies of those respective companies.

Refund Processing

If a refund is approved, it will generally be processed using the applicable payment method or another reasonable method agreed upon with the customer.

The time required for a refund to appear in an account may depend on the payment provider or financial institution.

How to Request a Refund or Cancellation

To request a cancellation, rescheduling, or refund review, please contact Ssb Infra Vizen with your name, contact information, and relevant service details.

Providing the date of the service request and a brief explanation of the request can help us review it more efficiently.

Policy Changes

Ssb Infra Vizen may update this Refund & Cancellation Policy from time to time to reflect changes to our services or business practices. The updated policy will be posted on this page.

Contact Us

If you have questions about cancellations, rescheduling, or refunds, please contact us using the information below.

Ssb Infra Vizen
Broward County, Florida, USA
Serving customers nationwide
Phone: +1-888-688-1218
Email: info@ssbinfravizen.com